Return and Refund Policy

Effective Date: May 14, 2026. Last Updated: May 14, 2026.

1. Overview

535 Liquor is committed to customer satisfaction within the limits of Florida and federal alcoholic-beverage law. Because we sell regulated products, our return policy is narrower than typical retail. Please read this before purchasing.

2. Age Requirement

Customers must be 21 years of age or older to purchase or to receive a return. A valid government-issued photo ID is required.

3. Eligibility for Return or Exchange

Under Florida law, alcoholic beverages are generally not returnable once they leave our store or the delivering vehicle. We do not accept returns based on taste, change of mind, or customer ordering error.

We may offer an exchange, store credit, or refund only in these cases:

• A. Verified manufacturer defect on an unopened product (for example, corked wine, leaking bottle from the manufacturer, broken seal).
• B. Product damaged in transit, reported with photos within 48 hours of delivery.
• C. Incorrect item delivered, reported within 48 hours of delivery, with the item unopened.

All returns require proof of purchase.

4. Non-Returnable Items

• Opened alcoholic beverages (except verified manufacturer defect)
• Products returned without proof of purchase
• Clearance, final-sale, or allocated bottles, when marked as such at the time of sale
• Gift cards
• Special-order items
• Products damaged after leaving the store or after delivery (except verified manufacturer defect)

5. Return Window

Return requests must be initiated within 14 days of delivery (for delivered orders) or purchase (for in-store).

6. How to Request a Return

Contact us before sending anything back. We will issue an authorization and instructions.

• Email:
  info@535liquor.com
• Phone:
  +1 407-396-4411
• In person:
  3260 Vineland Rd, Ste 104, Kissimmee, FL 34746

Customers are responsible for return shipping costs unless the return is due to a verified manufacturer defect or store error. We recommend an adult-signature-required, trackable method. We are not responsible for lost or damaged return shipments.

7. Refund Method

Approved refunds are issued to the original payment method. Cash purchases are refunded in cash; card purchases are refunded to the original card. If refund to the original payment method is not possible, store credit may be issued at management’s discretion. Refunds are typically processed within 7 business days of inspection.

8. Shipping Charges

Shipping or delivery charges are non-refundable unless the return is due to a verified manufacturer defect or store error.

9. Chargebacks

If you believe a charge is incorrect, please contact us at
info@535liquor.com
before initiating a chargeback. Fraudulent chargebacks may be disputed and reported in accordance with applicable law.

10. Policy Updates

535 Liquor reserves the right to update this policy. Updates are posted on this page with a revised effective date.

11. Contact